Prodoc allows you to export certain information into an Excel worksheet. You can then edit this and re-import into Prodoc. NOTE: this function is only available if you are running Prodoc and Excel on the same machine.  If you’re using some sort of Remote Application/Citrix method to run Prodoc you may not be able to use this function.   Exporting to Excel From the Prodoc Home screen, choose Edit -> System Configuration -> Download External Read More …

Prodoc 3 now has a built in Remote Support tool that allows us to quickly and readily access your system for support so that we can assist in real time. To access this, navigate to Edit > System Configuration > Remote Support This will open an instance of TeamViewer after a 10-15s delay, followed by a prompt that will automatically fill your Windows name with an amber light that turns green when it’s ready to Read More …

Occasionally, a Shipping Company (such as Cosco at the end of December 2016) may update its details and require the change show on all documents being passed through. An easy fix but if it’s not done you will usually either get a rejection from INTTRA or snarky emails reminding you of the change.   To update a Shipping Company: Open Edit > Shipping Companies Double click the relevant entry and alter the required details. Then Read More …

  Customers. Customers customers customers, just the word customers gives an overwhelming sense of relief (most of the time). Preface – Customers vs Prodoc II Customers in Prodoc III, when compared to Prodoc II are the same…but different. After an upgrade you will find all of your Customer information has carried across having pulled from the same database but with a wealth of extra fields and displayed in full on a single window. EDI Addresses Read More …

Every five years Customs updates tariff codes and requires that any shipments sent from the effectual date use the new codes. There may occasionally be code updates within this time as well. The last two updates were the scheduled update on Jan 2017 and unscheduled update in October 2017. Prodoc Support can help with this at the regular support rates, otherwise you are able to directly upload the codes yourself and it is recommended that Read More …