Highlights from the 3.35.0 release below – full release notes for all versions available at https://tradewindow.io/about-us/release-notes/  Prodoc Cloud customers will be updated soon. What’s new   Save as PDF improvements (history entries, better default file names)    Latest news improvements (article order and alignment)    System Options (admin) reorganised for ease of use    Form additions / rearranging prevented when form list is filtered to prevent messy for ordering What’s fixed    Pasting long data in Read More …

Update 2 – Prodoc version 3.33.1 has been released with a fix for this issue. We will contact customers who have reported errors with further details. Update – this issue is still present for some actions on the latest Prodoc release. We are investigating at present and will provide a further update. Prodoc users who are running Windows 11 24H2 update may encounter issues related to dates in the month of September. Microsoft made a Read More …

Vietnam will officially adopt the AANZFTA Second Protocol from 22nd August 2025. This involves a change to the documentation requirements, with the use of the different Second Protocol certificate format that is already used for other countries (e.g. Malaysia, Singapore). TradeWindow Origin customers can just submit to Origin as normal and the appropriate template will be selected based on the destination country. Prodoc Support team will be looking to update preview forms to show the Read More …

In a big clean up and streamline effort, we’re now moving our Prodoc KnowledgeBase to sit adjacent to our Support Ticketing platform on FreshDesk, in a cleaner, faster and easier to navigate platform. You can find it at the link below:Support : TradeWindow Prodoc Help Centre Presently, every article has been simply copied across, including some older, and less relevant information, so regardless of which KB you end up on, you’ll find the same information. Read More …